Automobile company
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Automotive

Super-charging an automobile company's brand equity and commercial returns.

Challenge

An automotive company needed a strategy to make their iconic car models more profitable. Since there are many variations of the model, it was challenging to understand the target customers and identify the key profit drivers.

The company faced the challenge of devising a strategy to enhance the profitability of their iconic model. Given the diverse array of variations available, pinpointing the target customer base and discerning the primary profit drivers presented a formidable task.

With numerous iterations of the model in existence, the automotive company encountered difficulty in delineating the ideal customer demographic and isolating the key factors influencing profitability. This complexity underscored the necessity for a nuanced and comprehensive approach to strategizing for the model's success in the market.

Approach

HarrisX's definition of the global target customer for the new vehicle inspired aspirational positioning and identified key profit drivers, utilizing ethnography, segmentation, and conjoint analysis to drive sales.

By defining the new model's global target customer, HarrisX:

  • Created an aspirational positioning
  • Inspired resonant and far-reaching communications strategies
  • Identified key profit drivers
  • Used ethnography and quantitative segmentation to identify who was and was not going to be the new target customer
  • Used conjoint volumetrics, sampling, and realistic forecasts to understand profit opportunities and drive sales

Results

This research helped the company understand target customer profiles, create the new model's positioning, and explore profit opportunities through innovative communication strategies and sales analysis.

This research helped the company:  

  • Understand the target customer profiles and create new model's positioning, which enabled innovative global communication, reach, and resonance
  • Explore the impact of the new model configurator on sales of highly profitable accessories packs
  • Discover profit opportunities by comparing the original sales assumptions of various versions of the model with conjoint volumetric predictions

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Washington DC
1808 I St NW,
Floor 5,
Washington DC 20006
United States

1808 I St NW,
Floor 5,
Washington DC 20006
United States

New York
Floor 63
One World Trade Center
New York, NY 10007
United States

Floor 63
One World Trade Center
New York, NY 10007
United States

London
3rd Floor, Blue Fin Building,
110 Southwark St,
London SE1 0SU,
United Kingdom

3rd Floor, Blue Fin Building,
110 Southwark St,
London SE1 0SU,
United Kingdom

Toronto
351 King Street East
Suite 600
M5A 0L6
Toronto, Ontario

351 King Street East
Suite 600
M5A 0L6
Toronto, Ontario